NMILC Helpline Volunteer Role

This program is intended for experienced and vetted volunteers with the demonstrated cultural awareness and commitment to centering the safety, agency, and well-being of immigrants. 

Volunteers in this role are required to speak Spanish and English fluently. 

Ideally, volunteers will have some customer service and/or database experience.

Volunteers will be asked to commit to phone line triage shifts of 1-4 hours/week, on a consistent weekly basis. 

Volunteers are asked to commit to 6-months of weekly volunteer shifts. 

During weekly Helpine Volunteer shifts, the volunteer will answer calls through NMILC’s DialPad phone system to triage callers’ needs, record detailed notes in NMILC’s case management database, and refer callers to appropriate resources as needed. 

Volunteers are not expected to have in-depth legal knowledge and must not provide legal advice, as this would be considered unauthorized practice of law. 

Helpline Volunteers will be trained through a combination of virtual Zoom trainings and required shadowing.  Volunteers will be asked to commit to 10-15 hours of training and shadowing prior to beginning volunteer shifts.

All volunteers are required to complete NMILC’s volunteer onboarding process, which includes signing a Confidentiality and Conduct Agreement, Interacting with Participating Minors Policy, and a Communications Agreement.

You will not be considered an active volunteer in this role until our staff receive confirmation from you that you have completed all of the above onboarding steps.

Volunteers will check out one NMILC laptop and headset to use for the duration of volunteering with NMILC. Volunteers are required to use this device for confidentiality and compliance purposes.