*This opportunity will require a CYFD background check to be completed. This will cost $60, but S.A.F.E. House will reimburse you after you have completed at least 16 hours of volunteer work if you choose.
Please allow up to 3 business days for an email/and call to complete the volunteer application, confidentiality form, and CYFD background check.
We’re looking for compassionate volunteers to assist our Resident Advocates in the shelter office by helping with answering our crisis line. S.A.F.E. House is a nonprofit dedicated to supporting survivors of domestic violence through shelter, advocacy, and empowerment. Our volunteers play a vital role in making this possible. Our crisis line is how we assess and bring in survivors in need of our services. Our Training and Volunteer Manager will provide training for this role after orientation and your schedule is created.
ESSENTIAL FUNCTIONS:
Crisis Line Duties
Answer 24/7 crisis line calls with empathy and professionalism
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Conduct initial assessments and coordinate emergency shelter intakes
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Provide safety planning, emotional support, and referrals
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Accurately document all calls and follow internal procedures
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Collaborate with staff, law enforcement, hospitals, and other partners as needed
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Maintain survivor confidentiality and uphold ethical standards
PHYSICAL DEMANDS OF THE WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is required to:
· Have close and distant vision capability.
· Have the ability to read typescript.
· Speak and hear face-to-face.
· Speak and hear on a telephone.
· Operate a computer.
· Use hands and fingers to handle and feel objects, tools, or controls.
The noise level in the work environment is usually moderate but can be loud.
